Terms and Conditions
Last updated: December 2, 2025
Please read these Terms and Conditions carefully before using this website or purchasing medicines or related products as a business-to-business (B2B) client.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the website or purchase any products.
1. Use of Website
- You must be at least 18 years old to use this website and purchase products.
- You agree to provide accurate and complete information when placing an order or communicating with us.
- You agree not to use this website for any unlawful or prohibited purpose, including attempting to obtain medicines without meeting the required legal and clinical criteria.
- We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion where there is evidence of misuse, safety concerns, or non-compliance with the Human Medicines Regulations 2012.
2. Professional and Regulatory Compliance
- This service operates in accordance with the standards and guidance set by the General Pharmaceutical Council (GPhC), including the Standards for Registered Pharmacies and the Standards for Pharmacy Professionals.
- All medicines supplied are sourced from licensed UK wholesalers and dispensed by, or under the supervision of, a GPhC-registered pharmacist.
- Clinical decisions, including suitability of supply for prescription-only medicines (POMs), pharmacy medicines (P), and general sale list medicines (GSL), follow UK clinical and regulatory requirements.
- We may request additional information to ensure the safe and lawful supply of medicines, and we reserve the right to decline supply where it may compromise patient safety.
3. Product Information
- We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.
- Prices and product availability may change without notice in line with market conditions and regulatory requirements.
4. Orders and Payment
- By placing an order, you are making an offer to purchase our products. We may accept or reject any order at our discretion.
- Payment must be made in full at the time of ordering. We accept major credit and debit cards, bank transfers, and other standard electronic payment methods.
- We reserve the right to cancel any order if payment is not received or is declined by the payment provider.
- All orders remain subject to appropriate professional checks to ensure legal and clinical compliance before supply.
5. Shipping and Delivery
- Please refer to our Delivery Policy for information on shipping methods, delivery times, and costs.
- We are not responsible for delays or issues caused by couriers, freight services, or customs authorities.
- Medicines will only be shipped using approved methods designed to maintain product integrity and regulatory compliance.
6. Returns and Refunds
- Please refer to our Returns, Refunds, and Cancellations Policy for detailed information on the process.
- For safety and regulatory reasons, medicines cannot be returned once dispatched unless required by law or explicitly permitted under our policies.
7. Intellectual Property
- Unless otherwise indicated, all website code, databases, functionality, software, designs, and graphics on this site are our property or licensed to us. Additional content such as videos, text, photographs, and logos may include materials licensed from third parties. All content is protected by copyright and trademark laws and other applicable intellectual property laws in the United Kingdom and internationally.
- The content on this site is provided “as is” for information and personal use only. No content may be copied, reproduced, republished, posted, distributed, sold, licensed, or otherwise used for any commercial purpose without prior written permission from us.
8. Limitation of Liability
- We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of our products.
- Nothing in these Terms and Conditions limits or excludes liability where such limitation is unlawful under UK law, including liability for death or personal injury caused by negligence.
9. Governing Law
- These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us using the email address provided on our website.
Updates to these Terms and Conditions
We may update these Terms and Conditions from time to time without prior notice. The latest version will always be posted on our website. Continued use of the website or purchase of products following any changes indicates your acceptance of the updated Terms and Conditions.
These Terms and Conditions were last updated on December 2, 2025.